• I operate with a 30 minute radius, by car, of my home in Addlestone KT15.  If you live further afield these are considered at my discretion and may incur additional travel costs.   

  • If you live within a 30 minute drive of KT15 then there is no additional travel cost.  If you live more than 30 minutes away, the additional travel time (over 30 minutes each way) is charged at my hourly rate (pro-rated)

  • I joined APDO (Association for Professional Declutters and Organisers) and launched Crowded House Decluttering in March 2003. 

    I have attended the below courses.

    APDO Starting A Professional Organising Business – May 2023

    ADHD for Organisers Course' (Sarah Bickers - Free Your Space) - May 2024

    APDO Paperwork Simplified – September 2024

    APDO Effective Listening – October 2024

    Hoarding Disorders UK Virtual hoarding awareness training - Stage 1 - February 2025

  • You can book an in person or online consultation with me through the link on my website.    I use Google Meet for online consultations and once you have booked a consultation, simply use the link to access the meeting at the scheduled time (you don’t need a Google Account or to install Google Meet for this).    

    If you would prefer a meeting at your home, please provide your address when making the booking.

    Alternatively you can fill out a contact form through my website (Contact) and I will come back to you as soon as possible to arrange an online or in person consultation.

  • During the consultation we will discuss your goals, and your current situation.   

    You may also choose to show me around if you feel comfortable doing so.   

    I will also need to gather some practical information relating to your location, parking, emergency contact details etc.    

    We can decide at the end of the consultation whether we are a good fit for each other and, if so, we will schedule in a session. 

  • Consultations are limited to up to 1 hour.  They are free and there is no obligation to book.

  • £45 per hour (including breaks)

  • At this time, I do not take a deposit.

  • I usually aim to arrive early for the first session, (don’t be alarmed – this does not mean the session will start early!).      

    Whilst I am enthusiastic, this is to give me time between the journey ending and the session start.     

    We will likely both be feeling a little anxious, and transitions can be difficult. 

    It’s important that we start with as calm and grounded a mindset as possible and we can ramp up the energy and focus later if that is what suits you!!

    I always arrive with four different coloured trugs and my kit bag. 

    I will take off my shoes and then we will usually sit down and have a quick chat (when I will ask you to sign two copies of my Terms & Conditions) prior to starting the area or category that will be the focus of our session. 

    I usually take some photos at the start of the session and set timers at 30 minute intervals so we have an awareness of the time and the progress that we are making.   

    I usually also take progress shots at these 30 minute intervals.  It’s a great way to review throughout, and see what’s working and how we could do things differently. 

    At the end of each session, I will take final shots.   

    All before, progress and after shots will be shared with you via WhatsApp or email after the session.

  • How long it will take depends on the number of areas or categories you would like to tackle, the volume of items you have and how quickly you can make decisions.  Sessions are usually three hours in length, and how much can be achieved in that time can vary.

  • Yes please!  This is a partnership, and it’s important that you feel in control of the process.  I am there to support and help you in making decisions about your stuff, and I work much better, and enjoy myself much more, when I am with someone else!

    You are the expert on you, your life and your space, so ultimately there is a much greater chance of success working together. 

  • Yes.  A break is important for both of us.  These usually happen mid-way through (or at another logical point during) the session.  Breaks are usually about 10 minutes long and I encourage us to be separate both from each other and from the space that we are working on during this time.   I will usually have my snack and a drink at this point.    

  • Having an exit strategy for your stuff is imperative! 

    At my discretion, I can take donations to charity at the end of each session.  The majority of your donations go to The Salvation Army Shop in Addlestone. 

    I also pass on your donations to Woking and Sam Beare Hospice, Manor Mead school, and a local kennel for retired Greyhounds (towels, duvets, bed linen etc).   I can also take items for donations to the food bank. 

    I’m happy to help you make arrangements for the removal of larger items, items you wish to give away and items for recycling or disposal. 

  • No.  This is not part of the services that I offer.

  • No.  This is not part of the services that I offer.

  • My operating hours are from 8am to 5pm, Monday to Friday.  I am unable to work evening and weekends.

  • Yes. Crowded House Decluttering has public liability and professional indemnity insurance which is activated upon signature of the Terms & Conditions document.

  • I am a member of the Association for Professional Declutterers and Organisers (APDO).  Being an APDO member means,

    I follow a Code of Ethics (more details below)

    I am fully insured to work with you

    I have access to continued professional development

    We share good practice between members

    As a member of APDO I adhere to their code of ethics which sets out expectations of confidentiality, honesty and integrity. You can read the code of ethics here.

  • Cancellations received with less than 24 hours’ notice will be charged at 50% of the pre-booked session price.

  • Please pay at the end, or after the session.  I have a card reader for card payments, or I can provide my bank details for a transfer.  I also accept cash.  Invoices and receipts can be provided upon request. 

Frequently Asked Questions